What documents do I need?

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Select your claim reason below to find out what documents are required and how to start your claim:

Accepted file types: JPEG, JPG, PNG, BMP, PDF, DOC, DOCX, XLS, XLSX. Total size of your documents must not exceed 5MB.

Dropdown List

Flight or Travel Delayed

Flight or travel delay occurs when your scheduled flight/transport is delayed beyond is expected departure time.

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Boarding passes showing your outward and return journeys to the UK
Delay report from the airline/travel agent confirming why you were delayed and how long for

Cancelled Trip

A cancelled trip happens when you're unable to go on your holiday due to reasons like illness, injury, or unexpected events beyond your control.

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Booking terms and conditions
Boarding passes (if issued) showing your outward and return journeys to the UK
Cancellation invoice - showing the date of cancellation and how much you'll be refunded

Injury, Illness or Death

Death certificate (if applicable)
Medical report of GP letter

Download medical form

Covid test evidence - We will accept a medical practitioner’s report confirming unfit to travel as like any other illness.

Non-Medical

Letter/summons from court if you're called for jury service or as a court witness
Letter from an employer if you're being made redundant or if you are a member of the Armed Forces, police, fire or medical professional and leave is cancelled
Police report if your travel documents have been stolen or if your home is damaged and is unsafe to be left unattended

Medical or Dental expenses

Medical expenses abroad refer to unforeseen and unexpected costs incurred while traveling in another country due to non-emergency healthcare needs.

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Boarding passes showing your outward and return journeys to the UK

Illness or Injury Expenses

Receipts, Invoices for medical expenses you had to pay
Receipts for extra accommodation and travelling expenses you had to pay
Medical Report from the hospital that confirms why you were admitted, the date you were admitted, and the date you were discharged

Download medical form

Dental Expenses

Receipts, Invoices for dental expenses you had to pay
Dental Report from the facility to confirm the treatment received

Baggage - Loss, Theft, Damaged or Delayed

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Boarding passes showing your outward and return journeys to the UK

Loss of Theft

Police report which confirms the date of the loss/theft and lists the items lost/stolen
A Property Irregularity Report (PIR) from the airline if items were lost/stolen while in their care
Proof of ownership (including value) such as receipts
Mobile phones - proof of contact to the service provider to discontinue service from the date of loss/theft, IEMI, and the date the phone was ceased

Damage

A Property Irregularity Report (PIR) from the airline if items were lost/stolen while in their care
An estimate of repair or report from a reputable repairer confirming the item is beyond economical repair

Missed Flight or Departure

Missed departure occurs when you fail to reach your international departure point in order to take your scheduled transport, this section aims to cover costs involved in you reaching your overseas destination or returing back home.

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Boarding passes showing your outward and return journeys to the UK

One of the following

Letter from the public transport operator confirming the cause of the delay or cancellation of services
Report from the motor vehicle recovery or repair service
Letter from the airline confirming the flight diversion causing a delay
Letter from the relevant authority confirming that the results of the Covid test were delayed and so causing your missed departure
Police Report confirming your travel documents were stolen while abroad

Curtailment - returned home early

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Boarding passes showing your outward and return journeys to the UK
Cancellation Invoice showing details of any refunds given/due for unused parts of your original trip (flights, accommodation, car hire, excursions, etc)

One of the following

Medical report/letter from treating doctor aboard which explains why you had to cut short your trip (if due to a close relative at home, then we'll need a report or letter from their GP)

Download medical form

Death certificate (if applicable)
Covid test evidence - A positive test result from a GP, Hospital, or Private Test company. Photo evidence is acceptable if self-administered
Police Report confirming your home was damaged and unsafe to leave unattended

Substitute Accommodation

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Boarding passes showing your outward and return journeys to the UK
Letter from the original accommodation manager confirming why the accommodation had to close and for how long
Receipts for extra accommodation costs you had to pay

Winter Sports

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Boarding passes showing your outward and return journeys to the UK

Medical-related winter sports claims

Receipts/Invoices for ski pack that wasn't used due to cancelling or cutting short your trip
Letter from treating doctor confirming why you weren't fit to ski

Piste closure

Letter from ski resort confirming why piste was closed
Evidence of costs to go to an alternative area to ski or that there were no other suitable alternative
If due to avalanche/landslide - evidence of refunds for unused accommodation and evidence of cancelled/curtailed public transport

Winter Sports Equipment

Written report confirming details of loss,theft, or damage
Proof of ownership such as receipts/hire invoice
Proof of ownership (including value) such as receipts
Evidence of the damage

Cruise Cover

We are unable to support claims for Cruise Cover online at this moment in time. Please reach out to the team who will be happy to assist you.

Baggage Delay

Policy Certificate
Booking invoice - showing your travel dates travel from/to the UK and a full breakdown of the cost of your trip
Boarding passes showing your outward and return journeys to the UK
A Property Irregularity Report (PIR) from the airline if items were lost/stolen while in their care
Receipts for the essential items you had to buy while your luggage was delayed

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