I am unhappy with how my claim or assistance case has been handled. How do I complain?

We know that needing to make a claim of any kind means something has gone wrong and it may be a difficult time for you. We try to make this process as easy for you as possible. However, we appreciate that sometimes our customers can feel they have not got the right service or outcome. If you are unhappy with any element of the claim process or outcome, please let us know about it using the following contact information.

email: [email protected]

Post: Quality Department, Collinson Insurance Services Limited, Sussex House, Perrymount Road, Haywards Heath, West Sussex, RH16 1DN

Telephone: 0333 333 9653